User Researcher

Luko is hiring!

About

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and to its environmental issues.

*We believe that insurance must be simple, transparent and useful.
*

Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 5 years, we have convinced over 200 000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 160+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

Job Description


 

At Luko, Lukooms’ forces are divided into 5 tribes, set up in a product-based organisation. Each tribe constitutes several cross-functional squads (product + engineering + design) and executes towards its own roadmap for customer and business impact.

User Acquisition tribe focuses on Luko’s growth via the acquisition of new customers

Moment of Truth tribe aims at delighting our users throughout the whole life of their contract - claims included

New Business tribe focuses on launching new products, services and markets

User Life tribe maximises customer touchpoints by creating engagement opportunities. They are a home care partner guiding customers to the right solution

CoreInsurance tribe owns all the products and features in order to support Luko's Insurance activities, from regulation to tech
 
Your mission in the team:

We are looking for a User Researcher to help us better understand our users & amplify customers' voice in everything we do. You’ll be part of our User Research team, which collaborates closely with Product Managers, Product Designers & the growth team.

Your missions include:

  • Lead qualitative and quantitative strategic user research at Luko, from planning to conducting research, analyzing and communicating results
  • Scale our User Research tools & processes (including coaching)
  • Translate UX research findings into business insights & drive our product/business strategy based on these learnings
  • Train, educate and track performance to create a companywide customer obsessed culture 

Who are you?

  • Minimum 1-2 years in User Research or Product Management, ideally in a tech/product company
  • You can conduct research in French and in English
  • Capacity to juggle with both quantitative & qualitative data (interviews, surveys, user tests etc) & synthesize it into an actionable recommendation
  • Curious, creative and empathetic personality: you like talking to people & putting yourself in their shoes
  • Good communication skills & you have experience helping team members grow their research skills
  • Action-oriented & resourceful mindset ("here's the analysis → so what?")
  • Strong team spirit & dedicated team player

    Nice to have
  • Speaking German would be a big +
  • You have experience in using insights repositories such as Dovetail


Recruitment Process:

  • Introduction call
  • Hiring manager interview
  • Case study
  • Meet the team
  • Lukofit (Behavioural & Culture-fit interview)
  • Reference check & offer

What we offer:

  • Be part of the fastest growing insurtech in Europe
  • Be part of the #1 French scale-up to work for in terms of well-being
  • Nice perks (meal vouchers, unlimited days off, mental health support with Moka.care etc.)
  • Evolve in a stimulating and challenging environment
  • Share and learn with a passionate and diverse team
  • Friendly team and offices in Paris and Madrid
  • Remote friendly (see our No Border Policy)


You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken).
We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english. 

If you have any questions take a look at our Luko open handbook to find out more about who we are, what we do and how we work


Belonging: Diversity, Inclusion & Equity 

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive. To encourage this philosophy we have put in place policies to support this mindset, you can read more about this here.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Possible full remote