Product Manager - Claims

Luko is hiring!

About

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform the insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve the society. It should be an ally to the planet and to its environmental issues.

We believe that insurance must be simple, transparent and useful.

Our obsession ? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 2 years, we have convinced over 100,000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 95+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

At Luko, Lukooms’ forces are divided into 3 tribes, set up on a product-based organisation. Each tribe has its own roadmap with a product manager and a dedicated tech team: The MRR tribe that focuses on Luko’s growth via the acquisition of new customers, the NPS tribe is aimed at delighting our users throughout the whole life of their contract - claims included, and the TPM tribe that works on building the best connected devices and services to protect our homes.

Job Description

We are looking for a user-obsessed product manager to own our Claims product.
Your role will be to build the best possible Claims experience, and turn a painful insurance experience into a delightful one.

*What you will do
*

  • You will own the whole Claims product at Luko, making decisions on how to scale & optimize the Claims experience of our users.
  • You will be responsible for the product development of Artemis, our best-in class internal Claims management system, and work very closely with our data science team to automate claims sizing & fraud detection.
  • Your passion for turning complex problems into simple experiences and for building delightful and smooth user experiences will be key to your success in the role.
  • Build an ambitious roadmap for the Claims product, make sure that it is clearly communicated to all the relevant internal stakeholders and that you execute and deliver against it
  • Find ways to constantly optimize user satisfaction through our product & work to continue having the best claims NPS of the industry
  • Define OKRs for Claims, keep a constant eye on your success metrics, and always make sure to optimize as much as possible
  • Talk to our users (both internal and external) as often as possible to understand their needs and how we can simplify the Claims process even further
  • Make Luko's mission of protecting homes come true from a product perspective

Preferred Experience

Who are you?

  • You've worked at least 4 years in Product Management
  • You are very user oriented - making users happy is your reason to wake up in the morning !
  • You have a passion for simplification & for turning complex user experiences into delightful ones
  • You are very analytical and obsessed by optimisation
  • You have experience working in a fast growing startup, with the strong organizational skills that come with that environment
  • You have great communication and interpersonal skills
  • You have excellent English skills (written and verbal)

Recruitment Process

  • Intro call with our Talent Acquisition Manager
  • Hiring manager interview
  • Case study
  • Case study review
  • Team fit
  • HR Interview
  • Culture-fit interview

Additional Information

  • Contract Type: Full-Time
  • Start Date: 14 June 2021
  • Location: Paris, France (75010)
  • Education Level: Master's Degree
  • Experience: > 4 years
  • Possible full remote