Product Manager - Claims Satisfaction

Luko is hiring!

About

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and to its environmental issues.

*We believe that insurance must be simple, transparent and useful.
*

Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 5 years, we have convinced over 200 000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 160+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

Job Description

 

At Luko, Lukooms’ forces are divided into 5 tribes, set up in a product-based organisation. Each tribe constitutes several cross-functional squads (product + engineering + design) and executes towards its own roadmap for customer and business impact.

User Acquisition tribe focuses on Luko’s growth via the acquisition of new customers

Moment of Truth tribe aims at delighting our users throughout the whole life of their contract - claims included

New Business tribe focuses on launching new products, services and markets

User Life tribe maximises customer touchpoints by creating engagement opportunities. They are a home care partner guiding customers to the right solution

CoreInsurance tribe owns all the products and features in order to support Luko's Insurance activities, from regulation to tech

As part of Moment of Truth, you are the point of contact for our customers. Together with the tech team, the Claims team and the Customer Service team, you will be responsible for always providing a simple, transparent and caring service for our customers.

Your mission in the team:

As a Product Manager in Claims Satisfaction tribe your mission will be to constantly improve all aspects of users' experience related to filing and processing of their claims. Using product management best practices (data analysis, qualitative and quantitative user research etc.) you will identify improvement opportunities, drive execution of the solutions that address them and monitor if the expected outcomes were achieved.

You will:

  • Discover and analyse our users' pain points using dedicated methodologies (interview, user tests, lean canvas…) and tools (session recordings, heatmaps with Hotjar, data in Amplitude and Looker).
  • Propose hypothesis, design and run user tests to validate them.
  • Build an ambitious roadmap for your product vertical, make sure that it is clearly communicated to all the relevant internal stakeholders and that you and your team execute and deliver against it
  • Keep a constant eye on your success metrics and find ways to optimise user satisfaction and your business KPIs through our product.

 

Who are you?

  • You have at least 2 years of experience in Product Management
  • You are very user oriented - making users happy is your reason to wake up in the morning !
  • You have a passion for building delightful user experiences and nice UIs, plus if you have experience with mobile apps design
  • You are very analytical and obsessed with leveraging data
  • You are curious and eager to learn, especially about insurance
  • Your communication skills are incredible, you tell the best stories
  • You have experience working in a fast growing startup, with the strong organizational skills that come with that environment


Recruitment Process:

  • Introduction call
  • Hiring manager interview
  • Case study + review
  • 2nd interview
  • HR/Behavioral interview
  • Team-fit
  • Reference check & offer

What we offer:

  • Be part of the fastest growing insurtech in Europe
  • Be part of the #1 French scale-up to work for in terms of well-being
  • Nice perks (meal vouchers, unlimited days off, mental health support with Moka.care etc.)
  • Evolve in a stimulating and challenging environment
  • Share and learn with a passionate and diverse team
  • Friendly team and offices in Paris and Madrid
  • Remote friendly (see our No Border Policy)


You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken).
We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english. 

If you have any questions take a look at our Luko open handbook to find out more about who we are, what we do and how we work


Belonging: Diversity, Inclusion & Equity 

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive. To encourage this philosophy we have put in place policies to support this mindset, you can read more about this here.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Experience: > 2 years
  • Possible full remote