International Business Operations Manager

Luko is hiring!

About

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and to its environmental issues.

*We believe that insurance must be simple, transparent and useful.
*

Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 5 years, we have convinced over 200 000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 160+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

Job Description

Your mission in the team:

Launch & scale Ops in new countries

  • You will help our Ops teams scale in new countries by identifying great talent and train the teams to be the best they can be
  • You will be accountable to ensure that our central Ops processes are well implemented everywhere
  • You will be our go-to-person to ensure that our processes are adapted to fit country specifications - your inputs will be key to achieve this.

Scale CS & Claims as execution machines internationally

  • You will work closely with the Ops leadership to ensure our international ops teams are efficient, scalable and customer-obsessed
  • You are obsessed with operational excellence : you will be the owner of monitoring of operational excellence and processes and you will constantly expected to identify improvement opportunities
  • You are a problem-solver first : you love findings ways to make things better, faster, stronger for our international operations teams
  • You collaborate easily and you love scale: You will work Product, Data, App teams to ensure they understand the information they need to implement new models, product features that have the largest possible impact
  • You will constantly help the International Ops teams on new process implementations

Who are you?

  • Previous experience working in Operations or Data Analysis
  • Languages : English (fluent), French, Spanish or German is a plus
  • Entrepreneurial culture & problem solver
  • Data driven, highly analytical
  • Extremely rigorous and methodological
  • High degree of autonomy, drive and energy
  • Coordinating skills and federating teams
  • Getting things done attitude, self starter with willingness to roll up sleeves and execute fast
  • Creative, able and willing to come up with ideas outside the box


Recruitment Process:

- Introduction call
- Hiring manager interview
- 2nd interview
- Case study
- Lukofit interview (Behavioural & Culture-fit)
- Reference check & offer

What we offer:

  • Be part of the fastest growing insurtech in Europe
  • Be part of the #1 French scale-up to work for in terms of well-being
  • Nice perks (meal vouchers, unlimited days off, mental health support with Moka.care etc.)
  • Evolve in a stimulating and challenging environment
  • Share and learn with a passionate and diverse team
  • Friendly team and offices in Paris and Madrid
  • Remote friendly (see our No Border Policy)


You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken).
We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english. 

If you have any questions take a look at our Luko open handbook to find out more about who we are, what we do and how we work


Belonging: Diversity, Inclusion & Equity 

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive. To encourage this philosophy we have put in place policies to support this mindset, you can read more about this here.

Additional Information

  • Contract Type: Internship
  • Location: Paris, France (75010)