Head of Claims

Luko is hiring!

About

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform the insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve the society. It should be an ally to the planet and to its environmental issues.

We believe that insurance must be simple, transparent and useful.

Our obsession ? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 2 years, we have convinced over 100,000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 80+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

Job Description

At Luko, Lukooms’ forces are divided into 3 squads, and each squad has its own roadmap with a product manager and a dedicated tech team: The MRR Squad that focuses on Luko’s growth via the acquisition of new customers, the NPS Squad is aimed at delighting our users throughout the whole life of their contract - claims included, and the TPM Squad that works on building the best connected devices and services to protect our homes.

As Head of Claims, you will be part of our NPS tribe. We are looking for someone to process, monitor and scale our claim handling and fraud expertise! It is time to apply what "tech startup" are doing best: learn fast, build top technology and iterate on slick process to deliver unique experience to our beloved customers!

Build strategy, train your teams and make them grow 🎢

  • You will set the strategic vision for claims and drive the strategy across your sub-teams
  • Along with your claim team leads & fraud Ops lead your will speed-up level of execution, increase the quality of service without every losing to frauders !
  • Obsessed with efficiency you will set clear goals, track performance and iterate fast
  • You will build and lead your team, hiring and retaining our awesome Lukooms (12 great people within the team now and a lot more to be)
  • You will own the relationship with key partners (risk carriers) and be their point of contact for claim-related topics

Scale the business rapidly & healthily in Europe

  • You will build robust claim processes to increase NPS and reduce fraud
  • You will understand antifraud technology and operations and implement the best of it

Preferred Experience

Who are you?

  • You have +10 years of experience with some time in tier 1 consulting / M&A / large tech and previous experience in a tier 1 insurance company
  • You have worked in the insurance industry before and you want to take part in rebuilding it
  • You have super strong analytical skills, like crunching numbers
  • You have strong leadership skills, and are a top and well-respected manager
  • You love building well-oiled execution machines and have experience in a very fast paced environment
  • You have a high level of energy and positivism
  • You are fluent in oral and written english, foreigners are strongly welcomed at Luko 💙

What we offer

  • Be part of the fastest growing insurtech in Europe
  • Benefit from a great equity plan
  • Evolve in a stimulating and challenging environment
  • Share and learn with a passionate and diverse team
  • Friendly team and a brand new office in Paris
  • Remote friendly (from occasional to full remote possibilities)

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Experience: > 5 years