Claims Manager - Spain

Luko is hiring!

About

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and to its environmental issues.

*We believe that insurance must be simple, transparent and useful.
*

Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 5 years, we have convinced over 200 000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 160+ ambitious & creative talents eager to reinvent an entire industry. We are looking for other impact-driven talents to scale Luko across Europe. We are committed to equal access to employment, inclusion and diversity within the teams.

Are you ready to join our journey?

Job Description

 

At Luko, Lukooms’ forces are divided into 5 tribes, set up in a product-based organisation. Each tribe constitutes several cross-functional squads (product + engineering + design) and executes towards its own roadmap for customer and business impact.

User Acquisition tribe focuses on Luko’s growth via the acquisition of new customers

Moment of Truth tribe aims at delighting our users throughout the whole life of their contract - claims included

New Business tribe focuses on launching new products, services and markets

User Life tribe maximises customer touchpoints by creating engagement opportunities. They are a home care partner guiding customers to the right solution

CoreInsurance tribe owns all the products and features in order to support Luko's Insurance activities, from regulation to tech

As part of New Business, you will be focused on Luko's new launches. Whether that means verifying market needs by launching new insurance products and services or expanding into new countries and scaling internationally.

 
Your mission in the team:

Are you a claims management expert looking for a new challenge? You are not afraid of kicking the can down the road and deconstructing / rebuilding everything? Then this is the job for you.

You will be in charge of the operational management of claims with the team in place and you will participate in the structuring of Luko's "Claims Management" division, with the objective of continuously improving the customer experience: choice of technologies, partners, processes.

Reinvent, implement and execute all claims management processes at Luko:

  • Having full ownership of the claims management process, from opening to closing
  • Fight against fraud and monitoring loss ratio
  • Product improvement in collaboration with our insurance team
  • Be the point of contact for our TPA
  • Play a major role in helping leads and customers understand Lukos products and coverages


Who are you?

Must-haves:

  • 2/3 years minimum experience in claims management / property damage adjusting (home insurance)
  • Experience with home repair work and tradesmen (plumbers, painters, locksmiths, etc.)
  • Digital friendly, ideally a bit of a tech geek
  • Interest in technology and anti-fraud processes
  • A lot of empathy, patience and an "anything goes" mindset
  • Curious to learn, you are determined to roll up your sleeves
  • Willingness to work in a dynamic and challenging environment
  • Fluent in Spanish (spoken and written) and good command of English. French would be a plus 


Recruitment Process:

  • Initial Screening 
  • Hiring Manager Interview 
  • Case study & debrief 
  • Behavioural Interview
  • References
  • Offer!

What we offer:

  • Be part of the fastest growing insurtech in Europe
  • Be part of the #1 French scale-up to work for in terms of well-being
  • Nice perks (meal vouchers, unlimited days off, mental health support with Moka.care etc.)
  • Evolve in a stimulating and challenging environment
  • Share and learn with a passionate and diverse team
  • Friendly team and offices in Paris and Madrid
  • Remote friendly (see our No Border Policy)


You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken).
We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english. 

If you have any questions take a look at our Luko open handbook to find out more about who we are, what we do and how we work


Belonging: Diversity, Inclusion & Equity 

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive. To encourage this philosophy we have put in place policies to support this mindset, you can read more about this here.

Additional Information

  • Contract Type: Full-Time
  • Location: Madrid, Spain (28014)
  • Possible full remote